Verification is the stage where new accounts most often stall. These answers explain what the checks are, how long codes last and when Baji reserves the right to ask for an identity document.
Baji's Pakistan help centre describes verification as three steps: confirming the phone number with an SMS code, confirming the email address with an emailed code, and adding a date of birth to the profile. Each code expires after 5 minutes, and verification must be complete before a withdrawal request. Documents are a separate matter, covered below, because the terms reserve the right to request them in certain cases.
Four small numbers explain most of the rules described on this page.
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If the steps above do not solve the problem, contact Baji customer support through one of the two routes below.
Press the chat icon at the bottom of the site, choose Send us a message and pick a language. Baji states that support is available 24/7.
When chat cannot be reached, write to support.pk@baji.live, the address given in the Pakistan help centre.
Name the check that fails, the time you requested the code and the number or email address you used. Specific details shorten the exchange.
Registration does not ask for a Baji CNIC or any identity card number, but Baji keeps the right to request identity documents in the situations below.
If you change personal details after sign-up, Baji may ask to see an identity card.
Names or numbers that do not match across the account can prompt the same request.
Abnormal account activity is the third situation in which an identity card may be requested.
The terms also reserve the right to ask for a picture ID and a recent utility bill as proof of residence before betting or withdrawing.
Readers often mix up the codes that every account goes through with the documents Baji may request later.
These form the verification steps described by Baji's Pakistan help centre: your phone, your inbox and one profile detail.
The terms reserve the right to request documents. Whether and when that happens depends on the circumstances described above and on the terms themselves.
Passing the codes does not rule out a later document request, and a document request does not cancel the codes.
Use the same full name, phone number and email throughout the account so that nothing disagrees.
A few small routines prevent most avoidable delays during this stage.
Ask for a code only when the phone or inbox is in front of you, because the 5-minute lifetime starts straight away.
A one-time code is for you alone. Do not read it out to anyone who contacts you, including people who claim to be from Baji.
If a document is requested, an expired or blurred copy will slow everything down, so check it before you send it.
Finish verification early, because it must be complete before any withdrawal request can be made.
These questions cover the situations that come up most often once the sign-up form is finished.
Confirming your phone number with an SMS code, confirming your email address with an emailed code, and adding your date of birth.
Five minutes. After that the code no longer works, so keep the phone or inbox in front of you when you request one.
Yes. Verification is required before any withdrawal request, so it is sensible to complete it right after registering.
Not as one of the three checks described above. Baji does not require an identity card number at registration, though it may ask for an identity card if details change, look inconsistent or activity looks abnormal.
Its terms reserve the right to request a picture ID, such as a passport, driving licence or national ID card, and a recent utility bill as proof of residence.
Full name cannot be changed after registration. Describe the mistake to Baji customer support through chat, and do not open another account to fix it.
No. The Baji referral code is an optional field on the sign-up form and plays no part in the verification checks.
Sign-up manual